Camilla House Imports Ltd.

POLICY

6819 Pacific Circle, Mississauga, Ontario, L5T 1S6

Tel. No. (905) 564-5433 Fax No. (905) 564-9853

TOLL FREE: 1-800-661-0257


PAYMENT TERMS: All orders are COD our warehouse. Net 30 Days term are available for those who have established credit with us. All past due accounts are subject to a 2% per month service charge. Accounts that become 60 days past due are removed from open account status and all future orders are on a COD basis.

We accept Visa, Master Card and Amex for payment via phone.

NEW ACCOUNTS: Are opened on a prepaid or COD basis until credit has been established. To apply for credit please ask for and fill out our credit application. It is our company policy to deal with a new account on a prepaid or COD basis for a minimum of 3 times or 6 months.

MINIMUM ORDER: Our minimum opening order is $500.00 and minimum repeat orders are $200.00

GOODS DAMAGED IN SHIPMENT: We work very hard to ensure that your order reaches you in Perfect condition, however accidents do happen.

******When you receive your goods please check to ensure that there is no damage to the exterior * If you spot damage to the exterior * note the damage on the delivery receipt that you signed. Call the carrier to report the damage.

****If the damage is not apparent at the time of delivery and is discovered upon unpacking please keep All the packing materials and the boxes that they came and contact the carrier immediately.

****Also contact us at the toll free number to report the damage---we will help you follow up with carrier regarding the claim and any possible replacement.

PLEASE NOTE THAT WE MAKE EVERY EFFORT TO MINIMIZE ANY DAMAGES---BUT IF

YOU SIGN FOR GOODS WITHOUT INSPECTING THEM, CARRIERS WILL DENY THE

CLAIM AND WE WILL NOT BE ABLE TO DO ANYTHING *** ALWAYS INSPECT THE GOODS

BEFORE SIGNING FOR ANYTHING.

BACK ORDERS: We do not ship any backorders under $50.00.

SHIPMENT LEAD TIME: We normally ship orders in 4 to 6 weeks, there are however high seasons and some products can be out of stock for up to 12 weeks.

REFUSED SHIPMENTS:-IF YOU WISH TO CANCEL A PENDING ORDER PLEASE

CONTACT US. REFUSED SHIPMENTS ARE COSTLY AND WE WILL CHARGE

YOU A 20% RESTOCKING CHARGE PLUS THE COST OF THE ROUND TRIP FREIGHT.